Tier 1–3 Helpdesk
Phone, email, chat, ticket portal. We handle "my laptop won't connect" all the way to "rebuild our domain" — with response targets set in your agreement.
Helpdesk, patching, monitoring, vendor wrangling, onboarding new hires, fixing the printer — all of it for one predictable monthly fee, with the response times written into your agreement instead of buried in a portal.
From a fixed monthly fee · Flat rate · No per-ticket bills
Phone, email, chat, ticket portal. We handle "my laptop won't connect" all the way to "rebuild our domain" — with response targets set in your agreement.
OS, browsers, apps — patched on a documented weekly schedule across all endpoints, with known-exploited vulnerabilities prioritised.
Monitoring agents on every device, so we see issues before users complain — and the escalation path for out-of-hours alerts is agreed in your plan.
New hire? Their laptop, accounts and badges are ready day 1. Someone leaves? Access is revoked the same day you tell us.
Internet down? We call the ISP. Printer broken? We deal with the leasing company. You stay focused on revenue.
Written report each quarter: ticket trends, biggest issues, roadmap recommendations, budget forecasts.
The figures below are illustrative assumptions, not quoted salaries or quoted SNVoip pricing. Swap in what an IT hire actually costs you.
We review what you're paying for today — tickets, downtime, security gaps, vendor sprawl — and write up what we find, line by line. You keep the markup whether you hire us or not.
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