Prepaid, month-to-month business phone service. These terms govern billing, account standing, number ownership, and exactly what has to be true before your telephone numbers are released to another carrier.
This is a working draft prepared for SNVoip. It is not legal advice. Have a Florida-licensed attorney review it — particularly Sections 4, 7, and 12 — before it is attached to an invoice or relied on in a dispute. Values shown in brackets [ ] still need real numbers.
This Agreement is between SNVoip (“SNVoip,” “we,” “us”) and the business or person identified on the service order or invoice (“Customer,” “you”). It covers all voice, messaging, fax, number, and related services we provide to you (the “Service”).
You accept these terms by doing any of the following: signing a service order, submitting a payment, porting a number to us, or using the Service. If you are accepting on behalf of a company, you confirm you are authorized to bind it.
These terms replace any prior understanding on the same subjects. A purchase order, vendor portal, or customer terms document you send us does not modify this Agreement unless we sign it.
Service is provided on a month-to-month basis. Each service month begins on your billing date and renews automatically for another month unless cancelled under Section 6.
Month-to-month means you are not locked into a long contract. It does not mean service is provided in arrears, and it does not shorten the payment obligations in Section 3.
All Service is prepaid. Each month is paid in full before that month of service is delivered. We do not extend credit and do not bill in arrears.
You are invoiced on or about the [1st] of each month for the upcoming service month. Payment is due on or before the [first day of the service month]. Charges include your recurring plan, per-seat or per-line charges, number charges, and any usage-based charges (such as international or toll calling) incurred in the prior month.
If you have authorized automatic payment, you authorize us to charge the card or bank account on file for each invoice on its due date, including each renewal, until you cancel in writing. You are responsible for keeping a valid payment method on file.
To dispute a charge, notify us in writing within [15] days of the invoice date, identifying the specific charge and the reason. Undisputed amounts remain due and payable on the original due date. A dispute does not pause your obligation to prepay the current month.
An account is past due the day after an invoice due date passes without payment in full.
| Days past due | What happens |
|---|---|
| Day 1 | A late fee of [$25 or 1.5% of the balance, whichever is greater] applies, and continues monthly on any unpaid balance. |
| Day [5] | Written notice of pending suspension is sent to the email on file. |
| Day [10] | Service may be suspended. Outbound calling, messaging, and portal access stop. Numbers remain assigned to you but are not usable. |
| Day [30] | We may terminate the account, release assigned numbers, and refer the balance for collection. |
Reactivating a suspended account requires payment of the full past-due balance, any late fees, a reactivation fee of [$XX], and prepayment of the current service month.
If a balance is referred for collection or suit, you are responsible for our reasonable collection costs and attorney fees to the extent permitted by law.
Suspension does not cancel your account. Recurring charges continue to accrue during suspension until the account is cancelled under Section 6.
Quoted rates are exclusive of taxes and government-mandated charges. Your invoice may include federal Universal Service Fund contributions, state and local communications services taxes, 911 fees, and regulatory or cost-recovery fees. These are itemized and may change when the underlying rate or law changes, without prior notice.
If you are tax-exempt, provide a valid exemption certificate before it applies. Exemptions are not applied retroactively.
You may cancel at any time by giving written notice to [[email protected]]. Verbal notice, a comment to a technician, or simply stopping payment is not cancellation.
Telephone numbers assigned to you are administered by SNVoip through underlying carriers. You have the right to use and to port numbers as described here, subject to this section. You do not otherwise own the numbering resource.
A port-out is approved only when the account is current: every issued invoice paid in full, all late fees and usage charges settled, and the current service month prepaid through the port completion date. An account carrying any outstanding balance is not eligible for release.
We will not hold, delay, or reject a port-out request on an account that is fully current. We will not charge a penalty for leaving. The only thing standing between you and your numbers is a zero balance.
The account is cancelled effective on the port completion date, subject to Section 6 — the prepaid month in progress is not refunded. Numbers not ported within [30] days of cancellation may be released back to the carrier pool and cannot be recovered.
Handsets, adapters, and routers that we sell are yours once paid in full. Equipment provided on loan, lease, or a subsidized plan remains SNVoip property and must be returned in working condition within [14] days of cancellation, or you will be billed its [undepreciated replacement value].
Any unpaid equipment financing balance becomes due in full on cancellation and is included in the final statement described in Section 7.
You are responsible for your own internet connection, local network, and power. Service quality depends on them and they are outside our control.
VoIP 911 does not work like traditional 911. You must register and keep current the physical address for each line. If a device is moved without updating its registered address, emergency responders may be dispatched to the wrong location.
Service — including 911 — will not function during a power outage, an internet outage, a network failure at your location, or while your account is suspended for non-payment. Keep an alternative means of reaching emergency services, and notify everyone who uses the Service of these limitations.
You may not use the Service to send unlawful, harassing, or fraudulent communications; to send messaging traffic that violates carrier or CTIA rules or applicable consent requirements; to spoof caller ID unlawfully; to resell service without our written agreement; or in any way that harms our network or another customer.
Unlimited plans are for normal business use by the seats purchased. Traffic patterns consistent with call centers, auto-dialing, traffic pumping, or line sharing may be moved to metered rates or suspended on notice.
You are responsible for all traffic from your account, including traffic resulting from compromised credentials or equipment, and for the charges it generates.
We target [99.9%] monthly platform availability, excluding scheduled maintenance, your internet or LAN, force majeure, and periods of suspension. Support is available [Monday–Friday, 9am–6pm ET] at [phone] and [[email protected]].
Where a service credit is available for missed availability, it is requested in writing within [30] days, is capped at the affected month's recurring charge, and is your sole remedy for an outage.
The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.
To the fullest extent permitted by law, our total liability for any claim arising out of the Service is limited to the amounts you paid us in the [three] months preceding the claim. We are not liable for lost profits, lost business, lost data, or any indirect, incidental, special, or consequential damages, including any arising from a failure of 911.
You will indemnify and hold us harmless against third-party claims arising from your use of the Service, your content, or your breach of Section 10.
We may update these terms or our rates with [30] days' notice by email to the address on file and by posting the revised version on this page. Continuing to use the Service after the effective date accepts the change. If you do not accept it, cancel under Section 6 before the effective date.
Changes to taxes, surcharges, and regulatory fees under Section 5 take effect without advance notice.
This Agreement is governed by the laws of the State of Florida, without regard to conflict-of-law rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in [Broward County, Florida].
Before filing suit, the parties will attempt in good faith to resolve the dispute through written notice and a [30]-day discussion period. Nothing in this section prevents either party from seeking injunctive relief or from collecting an undisputed past-due balance.
Customer acknowledges having read and agreed to these Terms & Conditions, including the prepayment requirement in Section 3 and the port-out conditions in Section 7.